Services. Services. Services.
Forget about location, for the channel, the key to profitability is services, and while there are tens of billions of dollars available annually for support services, building and maintaining a services business can be challenging.
Full Story >>>
Making services pay
While services are essential to the channel, half of North America's $40 billion hardware and software maintenance contracts don't get renewed annually; fortunately there is growing interest and options for addressing this opportunity.
Full Story >>>
Optimizing IT support
It's one thing to preach the necessity of a services-oriented business; it's another to actually build it. CoreBlox offers a way to reduce costs, improve customer satisfaction, and increase sales via an automated and integrated toolset.
Full Story >>>
Cashing in after the sale
Targeting the under-served post-sales support market, CoreBlox is pushing its software-as-a-service solution via Salesforce.com to enable its channel to increase sales, reduce support costs, and streamline the support escalation process.
Full Story >>>
CoreBlox' three buckets
The developer of a set of tools for channel services management leverages CRM solutions to address the post-sales service market, providing a unique set of capabilities offering visibility, efficiency and interaction, as well as quality.
Full Story >>>
Got a comment, question, suggestion or tip for The Report on Profiting from Managed Services?
E-mail us and let us know what's on your mind.
Issue 1
We allow partners to use all the tools they have today, and also to extend those tools and capabilities to end users. We extend the support organization's reach out to the channel by delegating the same level of support capability offered by the parent company so that the channel partner can provide equivalent support to their customers.
