01/05/2009
Dell makes major organizational changes to commercial business
Dell is changing the organization of its' commercial business along product and customer lines, as it had done previously for consumer lines, rather than a regional basis, as part of a streamlining effort.
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01/05/2009
Jobs explanation for missing MacWorld 2009 keynote overshadows show
On the opening day of MacWorld 2009, the hot topic of conversation was, once again, the health of Apple CEO Steve Jobs, who had earlier bowed out of delivering his customary keynote address. In a letter addressed to the "Apple Community," Jobs finally put to rest rumors that had been circulating for months by confirming that his absence at MacWorld was due to a serious, but apparently treatable, medical condition.
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01/05/2009
Trust and control barriers gone for managed services
Software>Managed Services
With product margins continuing to shrink, resellers are looking to managed services as a replacement.
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01/04/2009
EMC -- Industry leadership and proactive evolution
Analyst Charles King rounds up our look at EMC and its recent efforts that portend well for the company's ability to create innovative new solutions and to benefit from future market opportunities.
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01/04/2009
Sun faces uncertain future
Last up in our look back at 2008, from November 12, was an examination of Sun, which included a condemnation of top management for its failure to publicly and immediately address ongoing problems.
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01/04/2009
Potholes in Dell's new channel path
Number eight in our year-end best-of series, also from October 2, was a closer look at Dell's ambitious channel plans, which painted a less-than-flattering picture of the vendor's efforts to change its spots.
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01/04/2009
IT industry walks down the Yellow-Brick Road
We're not in Kansas anymore, Toto: customers want solutions, and vendors, looking for more customers, want the right partners to deliver these solutions, profitably. This is the third of a three-part series.
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01/01/2009
Reseller vs. Reseller
Our sixth story, June 25, was all about courting success, or at least one reseller suing another reseller for allegedly unleashing a scheme to gain access to confidential customer information and trade secrets.
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01/01/2009
HP buys EDS for $13.9 billion
Fifth up in our year-end review, from May 13, was the blockbuster EDS acquisition that finally catapulted HP from an IBM wannabe to a legitimate contender in the global professional services market.
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01/01/2009
IT industry walks down the Yellow-Brick Road
We're not in Kansas anymore, Toto: customers want solutions, and vendors, looking for more customers, want the right partners to deliver these solutions, profitably. This is the second of a three-part series.
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12/29/2008
Reaching beyond customer satisfaction differentiates EMC
In the first of three reports on EMC, analyst Rob Enderle praises the company for measuring customer loyalty instead of satisfaction, one of the few efforts that benefits vendors and customers equally.
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12/29/2008
Ingram Micro introduces a suite of new services
The third top story, from March 3, reported on new services that will help the channel offer virtualization solutions as well as proactive remote support, network security and compliance management services.
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12/29/2008
Role of VAD will continue to evolve in 2008
In the top stories for 2008, primarily based on readership, the first story selected, from January 5, focused on the changing role of the value-added distributor and the growing importance of -- wait for it -- services!
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12/29/2008
IT industry walks down the Yellow-Brick Road
We're not in Kansas anymore, Toto: customers want solutions, and vendors, looking for more customers, want the right partners to deliver these solutions, profitably. This is the first of a three-part series.
more >>
12/23/2008
MSP Partners and ASCII Group sign membership agreement
MSP Partners, an alliance founded by Cisco, Ingram Micro, Intel, Level Platforms and Microsoft, and supported by Autotask, EMC, HP, Kaseya and Xerox, has announced a cooperative agreement with The ASCII Group, North America's oldest and most established community of independent computer integrators, solution providers and resellers.
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